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Cigna Behavioral Health | Transformations - July 2020


COVID-19: Interim guidance for behavioral providers
During this time of heightened awareness of the novel Coronavirus, COVID-19, and its classification by the World Health Organization (WHO) as a global pandemic, we want to keep you up to date on how Cigna Behavioral Health is working to help support you and your patients with Cigna coverage. Learn more

New standardized appeals process for all outpatient partial hospitalization services
Beginning August 31, 2020, claim appeals for outpatient partial hospitalization (OPH)/partial hospitalization program (PHP) services need to be submitted by mail or fax. We will no longer be conducting telephonic reviews for OPH/PHP claim appeals. Learn more

Transcranial Magnetic Stimulation (TMS) coverage policy update
To clarify our coverage position for transcranial magnetic stimulation (TMS), Cigna updated its policy, effective July 1, 2020, to include detailed language about an individual’s current episode of depression and antidepressant medication trials. Learn more

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